Return Policy

We understand that your IMCASE product is not just a purchase but a piece of your unique story, carefully crafted to reflect your individuality. Due to the personalized nature of our cases, we want to ensure your complete satisfaction. As such, we have a tailored return policy for personalized items.

Eligibility for Return: To be eligible for a return, non-personalized items must be in the same condition as received – unworn or unused, with tags, and in the original packaging. Please initiate the return process within 14 days of receiving your item by contacting us at Returns should be sent to: 14730 Porter Road, Winter Garden, Florida 34787, United States.

Damages and Issues: Inspect your order upon receipt, and promptly notify us if there are any defects, damages, or if you received the incorrect item. We are committed to evaluating the issue and ensuring it is resolved to your satisfaction.

Exceptions / Non-Returnable Items: Personalized products are one of a kind and has been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect. Should you have any questions or concerns about your specific item, please reach out to us for assistance. 

Exchanges: For personalized items, the most efficient way to secure the product you desire is to return the original item. Once the return is accepted, you can proceed to make a separate purchase for the new item.

Refunds: Upon receiving and inspecting your return, we will notify you of the approval status for a refund. If approved, the refund will be automatically processed to your original payment method within 3 business days. Please be mindful that the time required for your bank or credit card company to complete the refund may vary. If more than 15 business days have elapsed since the approval of your return, feel free to contact us at for further assistance. Your satisfaction is our priority at IMCASE.

Shipping Costs: If the return is due to a product quality issue, IMCASE will bear the shipping cost. In cases of subjective customer dislike, the customer will be responsible for covering the return shipping cost.