FAQs

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Have questions about your case, customisation, shipping or returns? You’re in the right place. Here we’ve compiled our most commonly asked questions – so you get fast, accurate answers and can shop with confidence.

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1. What customisation options do you offer?

Answer: All our cases are customisable. Choose your preferred design, select your device model, and add personal text or initials during checkout. Be sure to review your spelling carefully before submitting.

2. What materials are your cases made of?

Answer: We use premium materials including vegan leather, durable silicone, and reinforced plastic to ensure long-lasting style and protection.

3. Can I preview my personalised case before ordering?

Answer: At this time we don’t offer a live preview. Our skilled artisans will produce a high-quality final product based on your customisation choices. For a special request or preview, please contact us within 12 hours of placing your order.

4. How do I find my Kindle or iPad model?

Answer:

  • For Kindle: check the model number on the back of the device or in Settings → Device Info.

  • For iPad/MacBook: look at the small text on the bottom of your device, typically beginning with “A” followed by four digits.
    Selecting the correct model ensures a perfect fit.

5. Do you provide a warranty for your cases?

Answer: Yes – all our accessories come with a 1-year warranty. If your case breaks or shows unusual colour fading, we’ll provide a free replacement. Normal wear and tear is not covered.

6. Can I modify or cancel my order?

Answer: Orders are processed quickly. Modifications or cancellations must be made within 12 hours of placing your order. After that, changes are only possible before production begins. If the item has already shipped, we’ll assist with return/reship options.

7. What is your shipping policy?

Answer: We ship worldwide and offer free standard shipping on all orders. Customised items are generally processed in 1-3 business days, and you should receive your order within 6-8 business days after dispatch. For U.S. local warehouse orders this may be faster.

8. I received my package but it never arrived / tracking shows “returned to sender”. What should I do?

Answer: First check that your address (including apartment or unit number) was complete and accurate in your order confirmation email. If there were delivery issues or the item was returned, contact our support team and we’ll assist with reshipment or refund as applicable.

9. Can I return a customised product?

Answer: Customised products cannot be returned unless they are defective or damaged upon arrival. Please ensure your customisation details are correct before placing the order. For defective custom items please contact us for support.

10. Where do you ship and how will I find my tracking number?

Answer: We ship worldwide. Tracking numbers are sent to your email once the item has been dispatched. You can also log into your account on our site and check Order History for the tracking information.

Before you place your order

Modifying or changing an order

Shipping