FAQs
Before you place your order
All cases can be customized. Follow the prompts to select your preferred design, model and personalization options such as "Add Your Name/Initials".
Our cases are crafted from high-quality materials such as vegan leather, silicone, and plastic for durability and style.
Unfortunately, we do not offer previews at this time. However, you can trust our skilled artisans to create a stunning final product based on your customization choices. If you need a preview, please contact us within 12 hours of placing your order.
A. Use the below table to learn your model and ensure you’re selecting the right one.
MacBook Air 13.6-inch (2024, M3) = A3113
MacBook Air 15-inch (2024, M3) = A3114
MacBook Pro 14-inch (2023, M3) = A2992 / A2918
MacBook Pro 16-inch (2023, M3) = A2991
MacBook Air 15-inch (2023, M2) = A2941
MacBook Pro 14-inch (2023, M2) = A2779
MacBook Pro 16-inch (2023, M2) = A2780
MacBook Air 13.6-inch (2022, M2) = A2681
MacBook Pro 13-inch (2022, M2) = A2338
MacBook Pro 14" (2021, M1 Pro) = A2442
MacBook Pro 14" (2021, M1 Max) = A2442
MacBook Pro 16" (2021, M1 Pro) = A2485
MacBook Pro 16" (2021, M1 Max) = A2485
MacBook Pro 13" (2020 M1) = A2338
MacBook Pro 13" (2020) = A2289 / A2251
MacBook Air 13" (2020 M1) = A2337
MacBook Air 13" (2020) = A2179
MacBook Air 13" (2018-2019) = A1932
MacBook Pro 16" (2019) = A2141
MacBook Pro 13" (Touch Bar 2016-2019) = A1706 / A1989 / A2159
MacBook Pro 13" (No Touch Bar 2016-2019) = A1708
MacBook Pro 15" (2016-2019) = A1707 / A1990
MacBook 12" = A1534
MacBook Air 13" (2012-2017) = A1369 / A1466
MacBook Air 11" = A1370 / A1465
MacBook Pro 13" (Retina 2012-2015) = A1425 / A1502
MacBook Pro 15" (Retina 2012-2015) = A1398
MacBook Pro 13" (Non-Retina 2009-2012) = A1278
MacBook Pro 15" (Non-Retina 2009-2012) = A1286
MacBook 13” (2008) = A1278
Paperwhite 11th 6.8" (M2L3EK/M2L4EK)
- Released on October 27, 2021
- Also known as Kindle Paperwhite 5
- Features a 6.8-inch LED display with front-lit technology and USB-C port
Paperwhite SG 6.8"
- Released on November 10, 2021
- Also known as Kindle Paperwhite 5 Signature Edition
- Equipped with a 6.8-inch LED display, front-lit illumination, and USB-C port
Kindle Oasis 2 (CW24WI) and Kindle Oasis 3 (S81N40)
- Oasis 2 released in 2017, Oasis 3 released in 2019
- Oasis 3 also known as Kindle Oasis 3
- Both models feature a front-lit display and USB-C port
Paperwhite (PQ94WIF)
- Also known as All-new Kindle Paperwhite 10th Gen or Kindle Paperwhite 4
- Released between 2018 and 2021
- Model number: PQ94WIF
- Dimensions: 167 x 116 x 8.18 mm
Paperwhite (DP75SDI)
- Known as Kindle Paperwhite 1/2/3 (7th Generation)
- Released between 2012 and 2017
- Model number: DP75SDI or EY21
- Dimensions: 169 x 117 x 10 mm
Kindle (J9G29R)
- Also known as All-new Kindle 10th Gen (built-in front light)
- Released between 2019 and 2021
- Model number: J9G29R
- Dimensions: 160 x 113 x 8.7 mm
To ensure the perfect fit for your iPad case, locate its model number on the bottom of your device. You'll find this crucial information in small text labeled "Model:"
Your model number typically starts with the letter "A" followed by four digits. For instance, it may appear as A2588.
For a detailed iPad model cross reference, see the product page information.
Of course! All of our cases come with a one year warranty. If your case breaks or experiences unusual color fading, please get in touch with us for a free replacement. Note that normal wear and tear are not covered by our product warranty.
Modifying or changing an order
We start processing orders as soon as they're received to ensure prompt delivery. Therefore, changes can only be made within 12 hours of an order. Please review your order carefully before confirming.
Orders can only be canceled 12 hours of an order due to our efficient order processing system. Please make sure to double-check your order details before completing your purchase.
If you receive an incorrect or defective item, please contact our customer service team immediately. We'll work quickly to resolve the issue and ensure your satisfaction.
Unfortunately, customized products cannot be returned unless they are defective or damaged upon arrival. Please ensure all customization details are accurate before placing your order. If you receive a defective or incorrect item, please contact our customer service team for assistance.
Shipping
Yes, we offer free standard shipping on all orders worldwide.
Shipping times may vary depending on your location and the shipping method selected. Generally, customized orders are processed and shipped within 3 business days. You can expect to receive your order within 6 to 8 business days after it has been shipped.
If your order is late, begin by checking if your address in the email confirmation is listed correctly, including your apartment number, if you have one.
It’s possible that Post is experiencing unusual delays or has even lost your shipment. If this is the case, please get in touch with us. Don't worry, we won’t let you down!
We ship everywhere worldwide.If you are not quite sure if we can deliver to your country, please contact us to confirm.
Usually the production time of customized products is 1-3 days. We will send the tracking number to your email as soon as it is shipped.
Your tracking number will be included in your confirmation email. You can also log in to your account to check your order status.
If your order was returned to us due an incomplete address, a member of our team will attempt to contact you for an updated address or you can contact our support team at support@imcaefl.com
Please contact us as soon as possible. In most cases, we'll be able to make the necessary changes to your order before it goes into production or change your address before it ships.
If your order has already been shipped to the wrong address, the only thing we can do is wait for the post office to return your order to us so we can reship it to the correct address.