Return, Refund & Warranty Policy

At IMCASE, we believe your case is more than just an accessory — it's a reflection of your unique style and personality. We take pride in creating high-quality, personalized products and want you to feel confident with every purchase.

Please review our return, refund, and warranty policies below.

1. Returns & Eligibility

We accept returns of eligible non-personalized items within 14 days of delivery.

To qualify for a return, your item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include proof of purchase or an order number.

To request a return, please contact us at support@imcasefl.com within 14 days of receiving your order.

Once your return request is approved, you may send the item to:

Return Address:

14730 Porter Road
Winter Garden, Florida 34787
United States

Please contact our customer support team before sending any returns. Unauthorized returns may not be accepted.

2. Non-Returnable Items

Due to the made-to-order and personalized nature of certain products, the following items are generally not eligible for returns or exchanges due to a change of mind:

• Personalized products featuring custom text, names, or uploaded images.

• Products customized according to customer specifications.

• Sale or clearance items, except where required by applicable law.

If you are unsure whether your item qualifies for a return, please contact us before requesting one.

Please note: These exclusions do not apply to verified manufacturing defects, incorrect items sent by IMCASE, or other rights provided under applicable consumer protection laws.

3. 14-Day Quality Guarantee

We want every IMCASE product to arrive in excellent condition.

If your case arrives damaged, defective, or incorrect due to an error on our part, please contact us within 14 days of delivery.

For confirmed manufacturing defects or fulfillment errors, we will arrange a free replacement, including replacement shipping costs, at no additional charge.

To help us resolve your issue quickly, please provide:

• Your order number.

• A brief description of the issue.

• Clear photos showing the defect or incorrect item.

In most cases, you will not need to return the defective item unless our customer support team specifically requests it.

4. 120-Day Limited Quality Warranty

All IMCASE cases are covered by a 120-day limited quality warranty, starting from the date of delivery.

This warranty covers confirmed manufacturing defects that occur under normal use.

Within the First 14 Days

If your case has a confirmed manufacturing defect, we will provide a free replacement, including shipping, at no additional cost.

From Day 15 to Day 120

If your case develops a confirmed manufacturing defect during this period, we will provide a replacement case at no additional product cost.

Customers may be responsible for the applicable replacement shipping fee, subject to local consumer protection laws.

Shipping fees vary depending on the specific order circumstances and delivery address. Please contact us at support@imcasefl.com to confirm the applicable shipping fee before arranging a replacement.

Our customer support team will review your request and provide the details before proceeding. No replacement shipping fee will be charged without your confirmation.

What Is Covered:

• Manufacturing defects in materials or workmanship.

• Printing defects resulting from manufacturing issues.

• Defective case components under normal use.

What Is Not Covered:

• Accidental damage, drops, or improper handling.

• Normal wear and tear from everyday use.

• Damage caused by misuse or unauthorized modifications.

• Incorrect device models selected by the customer.

• Cosmetic damage caused by external factors rather than manufacturing defects.

Please contact support@imcasefl.com with your order number, a description of the issue, and clear photos for warranty assistance.

This limited warranty does not affect your statutory rights under applicable consumer protection laws.

5. Exchanges

If you ordered the wrong device model, design, or product variation, please contact us at support@imcasefl.com.

As many of our products are made to order, exchanges for customer selection errors are not guaranteed.

However, our customer support team will review your situation and may offer a discounted replacement option when available.

For verified manufacturing defects or incorrect items sent by IMCASE, replacements will be handled according to our quality guarantee and warranty policies above.

6. Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. We aim to process approved refunds within 3 business days, although your bank or credit card provider may require additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at support@imcasefl.com.

7. Shipping Costs for Returns & Replacements

Returns Due to Manufacturing Defects or Our Error

For confirmed quality issues or fulfillment errors reported within 14 days of delivery, IMCASE will cover the applicable replacement shipping costs.

Returns Due to Personal Preference

For eligible returns requested due to a change of mind or personal preference, customers are responsible for return shipping costs.

Warranty Replacements (Days 15–120)

For eligible warranty claims, the replacement product will be provided at no additional product cost. An applicable shipping fee may be charged.

The shipping fee varies based on the order circumstances and delivery destination.

Please contact support@imcasefl.com for confirmation of the applicable shipping cost before proceeding with a replacement.

Any shipping charges required under applicable consumer protection laws to be covered by IMCASE will be covered by us.

8. Contact Us

If you have any questions about returns, exchanges, refunds, or warranty coverage, we're always happy to help.

Email: support@imcasefl.com

Our customer support team will review your request and work with you to find an appropriate solution.

Thank you for choosing IMCASE!